Flight Fare Rules and Regulations

Nepali/Indian Fares

This type of fare is applicable to the citizens of Nepal & India.
Nepali (NRN): A valid document issued by the Nepal Government can benefit from this fare for domestic flights only.

Foreigner (USD) Fare

This type of fare is applicable to citizens besides Nepalese and Indian nationality.
A lower fare category is not applicable to foreigners.
OCI (Overseas Citizens of India) holder travelers/passengers need to pay this fare.

Residential Fare

Residential Fare is equivalent to the normal 'Y' Class fare. It is applicable for the foreign passenger(s) who have been working in an international organization or diplomatic mission and staying in Nepal for at least six (6) months before the flight date.

Senior and Elderly Passengers

50% discount on normal (Y) fare only for Nepalese passengers aged above 70 years and economically underprivileged. Tickets must be issued from any sales office of Buddha Air. However, one is liable to produce citizenship or a passport along with a copy for the official record. 2 seats a day/sector will be allocated based on FIRST COME, FIRST SERVE.

Person with Disability

50% discount on normal (Y) fare is given. Tickets must be issued from any sales office of Buddha Air. However, one is liable to produce a National Federation of the Disabled-Nepal (NFD-N) issued card or similar from the local government authority and submit a copy for the official record.

Child Fare

Child fare is applicable for the passenger(s) aged between 02 Years to (under) 12 Years of age. 33 % of the normal 'Y' fare is discounted for this type of passenger(s).
Child fares are not applicable in the case of Mountain Flights.

Infant

Infant fare is applicable for the passenger(s) aged 7 days from birth to (under) 02 years. Only 10 % of the normal 'Y' fare will be charged for infant passenger(s) and the ticket will be issued at the check-in counter.

Refugee

Refugee (s) Identification issuing country will be treated as the nationality to determine the fare for the refugee(s).

Identity

Any valid photo identity is MANDATORY while CHECK-IN in the airport.

Normal ‘Y’ Fare

A cancellation charge of 10% of the fare is levied if the cancellation of the ticket is done before 11 hours from flight time.
A cancellation charge of 33.33% of the fare is levied if the cancellation of the ticket is done within 11 hours of flight time.
Cancellation is prohibited within two (2) hours of flight time.
Rescheduling of any flight can be done before two hours of flight time.
Passenger(s) will be treated as ‘No-Show’ if they do not Check-In within the stated reporting time. Buddha Air is not liable to refund the ticket if the passenger(s) falls under this category.
Passenger Service Tax (Airport Tax) is refundable for No Show tickets.
Refunds are made from the point of issue.
The baggage allowance is 25 kg, however, terms and conditions will be applied.
The fare class will be “Y” for the Normal fare ticket.

Apex ‘A’ Fare

A cancellation charge of 25% of the fare is levied if the cancellation of the ticket is done before 11 hours from flight time.
A cancellation charge of 50% of the fare is levied if the cancellation of the ticket is done within 11 hours from flight time.
Cancellation is prohibited within 2 hours of flight time.
Rescheduling of any flight can be done before two hours of flight time.
Passenger(s) will be treated as ‘No-Show’ if they do not Check-In within the stated reporting time. The company is not liable to refund the tickets if the passenger(s) falls under this category.
Passenger Service Charge (Airport Tax) is refundable for No Show tickets.
The baggage allowance is 20 kg.
The open ticket cannot be issued in Apex fare.
The fare class will be “A” for the Apex fare ticket.

Bravo ‘B’ Fare

Only the Fuel surcharge will be refunded if cancellation is made before 2 hours from flight time.
Rescheduling can be done under the terms and conditions of rescheduling charges.
Cancellation is prohibited within two (2) hours of flight time.
Open Tickets cannot be issued in Bravo fare.
Passenger(s) will be treated as ‘No-Show’ if they do not Check-In within the stated reporting time. The company is not liable to refund the tickets if the passenger(s) fall under this category.
“B” fare will be sold on a FIRST COME FIRST SERVE basis.
Passenger Service Charge (Airport Tax) is refundable for No Show tickets.
The baggage allowance is 20 kg.
The fare class will be “B” for the Bravo Fare ticket.

Charlie “C”, Delta “D” And Echo “E” Fare

These fares are non-refundable, non-transferable.
Rescheduling can be done under the terms and conditions of rescheduling charges.
The open ticket cannot be issued in Charlie, Delta, and Echo fare.
Passenger(s) will be treated as ‘No-Show’ if they do not Check-In within the stated reporting time. The company is not liable to refund the tickets if the passenger(s) fall under this category.
Passenger Service Charge (Airport Tax) is refundable for No Show tickets.
The baggage allowance is 15 kg.
These fares will be sold on a FIRST COME FIRST SERVE basis.

Ticket Cancellation and Refund

All generated tickets of Buddha Air holds 1 year of lifespan, therefore, should be used or request refund within a year. Buddha Air does provide a refund on the cancellation of your tickets, but cancellation charges apply accordingly.

If you need to know how to cancel your Buddha Air ticket and get a refund, please find the details below:

If you have purchased a ticket from Buddha Air’s official website and mobile app:

You can cancel your ticket by calling our reservation at + 977 1 5970900 - +977 5454084 OR + 977 1 5421015 Ext - 141, 142, 178, send an email with your flight details to [email protected] or visit any of the nearest Buddha Air Sales offices.
A request mail is compulsory to send to [email protected] for the refund process after a ticket cancellation request is made.
After you have canceled your ticket, the refund process will take 7 to 8 working days from the date of cancellation.
The refund amount will only be deposited in the same card/bank account through which payment was done.
A 3.5% bank charge will be levied as a transaction charge/service charge by the bank on the full ticket amount along with cancellation charges as per the fare class of the ticket.

If you have purchased a ticket from an authorized travel agency:

You will need to contact your travel agency or point of sales from which you have purchased your Buddha Air ticket.
The refund amount will only be deposited in the travel agency’s account and you will have to contact the travel agency for your refund.
Cancellation charges as per the fare class of the ticket.

If you have purchased a ticket from any of Buddha Air’s Sales Offices in cash:

You will have to visit the nearest sales office and cancel your tickets.
You will receive your refund in cash immediately.
Cancellation charges as per the fare class of the ticket.

Note: For payment made through any convertible currency, a refund will be made in local currency.

If you have purchased from any of Buddha Air’s Sales Offices using your Card:

You will have to visit the nearest sales office to cancel your ticket.
After you have canceled your ticket, the refund process will take 7 to 8 working days from the date of cancellation.
The refund amount will only be deposited in the same card/bank account through which payment was done.
A 3.5% bank charge will be levied along with cancellation charges as per the fare class of the ticket.

Reschedule Policy

Chargeable rescheduling can be done as per the availability of seat status.
If seats for the same fare category are not available, upgrading is possible. Please note the payment of seat fare differences and rescheduling charges are mandatory.
If tickets are canceled, then cancellation rules apply. Please note the payment of cancellation charges will be that of the original fare category, not the upgraded fare category. However, reschedule charges for the upgraded fare category still apply.
Reschedule charges and upgrading charges are not refundable unless the tickets are canceled by Buddha Air.
Payment of rescheduling/up-gradation charges must be done at the point of rescheduling.
For further details please contact us or the travel agency.

Baggage

'Y' Class - 25 kgs.
'A' & 'B' Class - 20 kgs.
'C', 'D' & 'E' class - 15 kgs

It is mandatory to pay excess baggage charges as per sector-wise excess baggage rates.

Cancellation of Flight

In case of flight cancellation, the total amount of the ticket is refundable in all types of fare categories.
Buddha Air does not afford accommodation and transportation costs in case of flight cancellation due to unavoidable circumstances.

Terms & Conditions for Providing Special Assistance

Old aged passengers, pregnant women, persons with disabilities and those travelling with infants are assisted only if travelling alone.
Passengers who are elderly and request the use of a wheelchair because of their age or inability to walk quickly are not considered as immobile.
Limitations apply to the maximum number of non-ambulatory passengers’ acceptance.
Medical Clearance may be required in some cases.
Assistance is subject to wait time.

Others

Electronic tickets are not transferable.
If a flight is delayed by more than one hour, at the request of a passenger Buddha Air will cancel his/her ticket and will refund the full fare.

Visa and Passport for International Flights

For international flights, please ensure that proper documents are with the passenger at the time of check-in.
Nepalis must either have Nepali citizenship (for flights to India) or a valid passport.
Indian nationals must either have a Voter ID or a valid passport at the time of check-in for international flights.
Foreigners must have valid passports and visas.

Passenger Service Charge

Passenger Service Charges will be refunded for unutilized services.